Q&A

Ndenza njani utshintsho kwiakhawunti yam?

Cofa kwiAkhawunti yam ebekwe phezulu kwephepha.Ukusuka kwiakhawunti yakho yeDashboard, cofa ikhonkco lokuHlela ecaleni kolwazi onqwenela ukuluhlaziya.

Ngaba unikeza iisampulu zasimahla?

Zonke iibhokisi zethu zenzelwe uku-odola, ke ngelishwa asiboneleli ngeesampulu zesayizi yesiko simahla.Sinikezela ngekhithi yesampulu yasimahla xa ubhalisela iakhawunti nathi, ebonisa ubukhulu bebhodi yephepha, iingubo kunye nomgangatho wokushicilela.

Zeziphi iindlela zentlawulo ezamkelweyo?

Samkela la makhadi alandelayo etyala nawedebhithi kwindawo yethu ekhuselekileyo: iVisa, MasterCard, Discover, kunye neAmerican Express.

Nceda!ndilibele inombolo yokuvula

Ukuba awuyikhumbuli i-password yakho, cofa kwikhonkco lokugqitha elibekwe kwiphepha lokungena.Uya kuthunyelwa i-imeyile enemiyalelo yokuseta kwakhona igama eliyimfihlo.

Ndisifumana njani isicatshulwa esiqhelekileyo?

Uyakwazi ukufumana iikowuti ngokukhawuleza kwizinto ezinikezelwa kwiwebhusayithi yethu.Iikowuti eziqhelekileyo zinokucelwa ngenkonzo yabathengi.Iikowuti ezilungiselelweyo ziyafuneka kuyo nayiphi na into engabonelelwanga ngewebhusayithi yethu.Oku kuquka, kodwa akuphelelanga apho, izinto ezisebenzisa isitampu esishushu, ukuhombisa, iiyaleko ezikhethekileyo, iphepha elikhethekileyo, imibala yamabala, izakhiwo ezilungiselelweyo okanye izinto ezifakelwayo, okanye ushicilelo olungasemva.Ukucaphula ngokwesiqhelo kunokuthatha iiyure ezingama-24-72, kuxhomekeke kubuntsonkotha besicatshulwa.Iingcaphuno ezilungiselelweyo zikwangaphambili kuphononongo olusalindileyo lomsebenzi wobugcisa wokugqibela

Ixesha lethu lokukhokela kwimveliso yeekowuti zesiko li-18 iintsuku zokusebenza emva kokuvunywa komsebenzi wobugcisa.Eli xesha lokukhokela libonisa ixesha lethu lesiqhelo lokuvelisa kodwa ayisosiqinisekiso.Oku akubandakanyi ixesha lokuthumela ngenqanawa.Iiodolo ezingenisiweyo okanye ezivunyiweyo ukuba zivelise i-PST ngoMvulo ukuya kutsho ngolwesiHlanu ziya kuqhutywa ngolu suku lulandelayo lomsebenzi.Lonke ixesha uqikelelo alubandakanyi iimpelaveki okanye iiholide.Zonke izinto zithunyelwa emhlabeni weFedEx ngaphandle kokuba kuchazwe ngenye indlela.Sifuna idilesi yendawo yazo zonke izinto ezithunyelwayo kwaye asikwazi ukuhambisa kwiibhokisi zePO.Nje ukuba iodolo yakho ithunyelwe, isaziso siya kuthunyelwa nge-imeyile enenombolo yokulandelela.Zonke iiodolo ziyalungiswa kwaye zithunyelwe ngoMvulo ukuya ngoLwesihlanu, ngaphandle kweeholide.

If you have any questions, please reach out to our customer service department at Kaierda@ZGkaierda.com

Ziziphi iisampuli ezingenanto?

Iisampulu ezingenanto zimhlophe, iisampulu zephepha ezingashicilelwanga zobukhulu bakho obukhethekileyo.Iisampulu ezingenanto ziyakufika zizixa ezimbini nge $12.Ukuodola isampulu ecacileyo luluvo olukhulu lokuqinisekisa ukuba imveliso yakho ingena ngokugqibeleleyo kwipakethelo yayo ngaphambi kokubeka iodolo enkulu.

Iisampulu ezingenanto ziya kufika zibhalwe ngesakhiwo, uhlobo lwebhodi, kunye nemilinganiselo.Ukuba awufuni iisampuli zakho zibhalwe, nceda uqhagamshelane nenkonzo yabathengi ngaphambi kokubeka iodolo yakho.

Loluphi ukhetho lwakho loshicilelo lwedijithali?

Inketho yethu yokuprinta idijithali ifumaneka kubungakanani be-2 ukuya kwi-50 kwisitokhwe esingafakwanga (18pt).Iiprinta zeDijithali zichaphazeleka ngakumbi kukukrweleka kunye nokuqhekeka kunemiba yemveliso ye-offset.Iiprototypes zeDijithali azikho umgangatho ofanayo nowokuqhuba imveliso, kodwa zilungile kwiinjongo zeprototyping.Iiprototypes zilungile kwiintlanganiso zabathengi, uphando olutsha lwemarike, imiboniso zorhwebo, kunye naphi na kwenye indawo isindululo sakho semveliso sifuna ukhuphiswano.Ukujika okuqhelekileyo kwiprototypes yedijithali yi-7-10 iintsuku zokusebenza emva kokuvunywa komsebenzi wobugcisa.

Ziziphi iimfuno zokungeniswa komsebenzi wobugcisa?

Ngeziphumo ezizezona zoshicilelo, nceda ubhekisele kwizikhokelo zokungeniswa komsebenzi wobugcisa ezichazwe kwikhonkco elingezantsi.Wonke umsebenzi wobugcisa kufuneka umiselwe njenge-CMYK ukuze uprinte nge-1/8 "yopha. Zonke iifonti kufuneka zicaciswe ukuthintela ukutshintshwa kwefonti engagqibekanga, kwaye onke amakhonkco kufuneka afakwe ngaphakathi komsebenzi wobugcisa. Yonke imifanekiso kufuneka ibe yi-300 ppi ubuncinane. Asenzeli izilungiso okanye utshintsho kumsebenzi wobugcisa wabathengi.Luxanduva lomthengi ukuqinisekisa ukuba izikhokelo zokungeniswa komsebenzi wobugcisa zilandelwe ngokufanelekileyo.Unokukhetha ukuqhubeka nemveliso ngokungahoywa kwezi zikhokelo ngomngcipheko wakho.

Ndiwungenisa njani umsebenzi wobugcisa?

Umsebenzi wobugcisa kufuneka ungeniswe kwi-dieline ekhutshelweyo kwiwebhusayithi yethu okanye uthunyelwe nge-imeyile evela kwinkonzo yabathengi malunga neekowuteshini zesiko.I-Dielines ayinakutshintshwa okanye ihlelwe;ukuba ufuna i-dieline engafumanekiyo kwindawo yethu nceda uqhagamshelane nenkonzo yabathengi ukuze u-odole isakhiwo somntu.Ukuba u-odola enye yeeBhokisi zoBubungakanani obuMgangatho, nceda ucofe kwikhonkco elithi "Khuphela i-PDF Dieline" kwiphepha lomakhi wemveliso.Emva koko ukhethe "Iibhokisi zeOda kwaye Hambisa uMzobo."Oku kuya kukusa ngqo kwinqwelo.Wakuba uphumile kwaye iodolo yaqwalaselwa, uya kufumana i-imeyile yoQinisekiso loMyalelo kunye nekhonkco lokuthumela umsebenzi wakho wobugcisa wokugqibela.

Ukuba u-odola enye yeeBhokisi zethu zoBubungakanani beSiko, nceda ukhethe "Iibhokisi ze-Order kwaye Hambisa uMzobo" emva kokugqiba ukhetho lwebhokisi kwiphepha lomakhi wemveliso.Oku kuya kukusa ngqo kwinqwelo.Wakuba uphumile kwaye iodolo sele igqityiwe, uya kufumana i-imeyile yoQinisekiso loMyalelo ngekhonkco lokuthumela umsebenzi wakho wobugcisa wokugqibela.* Kwisithuba seeyure zokusebenza ezingama-24 zokusetyenzwa kweodolo yakho, siya kukuthumelela umhla omiselweyo kwidilesi ye-imeyile enxulumeneyo. ngeakhawunti yakho.Nje ukuba ubeke umsebenzi wakho wobugcisa kwidayina yethu, ungangenisa umsebenzi wobugcisa ngekhonkco kwi-imeyile yakho yoQinisekiso loMyalelo.Siza kuthumela i-imeyile ubungqina bePDF ukuze uvunywe okokugqibela ngaphambi kokuhambisa iodolo yakho kwimveliso.

*If you delete, do not receive, or otherwise can’t find your Order Confirmation email, please attach your artwork in an email and send to kaierda@zgkaierda.com. Please reference your nine-digit Order # in the subject line of your email.

*Nceda uqaphele ukuba Ixesha leMveliso aliqalisi de sifumane imvume yokugqibela yobungqina bakho bePDF.

Lithini ixesha lakho lokukhokela imveliso?

Ixesha lethu eliqhelekileyo lokukhokela li-10-12 iintsuku zokusebenza emva kokuvunywa komsebenzi wobugcisa.Amaxesha okukhokela asemgangathweni abonisa ixesha lethu lesiqhelo lokuvelisa kodwa ayisosiqinisekiso.Oku akubandakanyi ixesha lokuthumela ngenqanawa.Iiodolo ezingenisiweyo okanye ezivunyiweyo ukuba zivelise i-PST ngoMvulo – ngolwesiHlanu ziya kuqwalaselwa ngosuku olulandelayo lomsebenzi.Lonke ixesha uqikelelo alubandakanyi iimpelaveki neeholide.Zonke izinto zithunyelwa emhlabeni weFedEx ngaphandle kokuba kuchazwe ngenye indlela.Sifuna idilesi yendawo yazo zonke izinto ezithunyelwayo kwaye asikwazi ukuhambisa kwiibhokisi zePO.Nje ukuba iodolo yakho ithunyelwe, isaziso siya kuthunyelwa nge-imeyile enenombolo yokulandelela.Zonke iiodolo ziyalungiswa kwaye zithunyelwe ngoMvulo ukuya ngoLwesihlanu, ngaphandle kweeholide.Nceda uqaphele ukuba ngenxa yokubandakanyeka kwethu ekwenzeni amashishini ahlukeneyo ezonyango nawoxubo-mayeza, zonke ii-odolo ezinxulumene ngqo nobhubhane we-COVID-19 zibaluleke kakhulu ngeli xesha.Nceda uqiniseke ukuba ukuba imeko ye-odolo yakho ibonakala ichatshazelwa ngayo nayiphi na indlela ngulo bhubhani, siya kuqhagamshelana ukuze sikwazise ngalo naluphi na ulibaziseko.

Ubiza malini ngokuthumela ngenqanawa?

Iintlawulo zokuthumela ngenqanawe zibalwa kwi-intanethi kwaye ziya kwahluka ngokuxhomekeke kubungakanani beodolo, ubunzima, kunye nenani leepasile eziza kuhanjiswa.

Ndingayilandela njani iodolo yam?

Emva kokuba iodolo yakho yeKaierda ithunyelwe, unokulandela umkhondo wephakheji yakho ngokulula.Ngena kwiakhawunti yakho yeKaierda kwaye ukhethe iodolo onqwenela ukuyilandela.Cofa kwinombolo yakho yokulandelela ukuze ubone imeko yakho yokuthunyelwa.

Imiyalelo yamazwe ngamazwe inokuthi ixhomekeke kwiinkqubo zokuhlanjululwa kwezithethe ezinokubangela ukulibaziseka ekuhanjisweni.Ezinye izinto ezithunyelwayo, ezifana nokuthunyelwa kwamanye amazwe, zinokulandeleka okulinganiselweyo.

Ukuba ipakethe yakho ibonisa njengoko ithunyelwe, kodwa awukayifumani:

1. Khangela izaziso zokuzama ukuhanjiswa.

2. Khangela kwindawo ohambisa kuyo ipakethe yakho.

3. Qinisekisa ukuba akukho mntu wumbi uyamkelayo le phakheji.

4. Linda kude kube sekupheleni kosuku njengoko iipakethe ngamanye amaxesha ziya kubonakala njengoko zizisiwe ngelixa zisahamba.

Ukuba iodolo yakho ayifikanga ngaphakathi kwefestile yonikezelo enikezelweyo kwaye awufumananga naziphi na izaziso zokuzama ukuhanjiswa, nceda uqhagamshelane nesebe lethu leNkonzo yabaThengi.

Ngubani endidibana naye ukuze ndichaze ingxaki?

Imveliso eyonakeleyo:

Ukuba izinto ozifumeneyo zibonakala zonakele, nceda uqhagamshelane nabameli bethu benkonzo yabathengi apha.Siza kujonga isicelo sakho kwaye sikuncede ukusombulula ingxaki yakho ngokukhawuleza.Xa uqhagamshelana nenkonzo yabathengi nceda ubandakanye inombolo yakho ye-odolo kunye nenkcazo ecacileyo yemveliso eyonakalisiweyo.Ukuba imveliso ibonakala yonakele ngexesha lokuthunyelwa, nceda usazise kwiintsuku ze-10, njengoko abathwali bethu baya kwamkela amabango kuphela ngelo xesha.

Iodolo engaphelelanga:

Sizama ukwenza kunye nokuthumela iimveliso zakho ngokuchanekileyo nangexesha.Kwimeko enqabileyo ukuba umyalelo mfutshane ngenxa yemibandela yomgangatho, sinelungelo lokwala ukuphindaphinda kweepeyisi ezingekhoyo nje ukuba ukunqongophala kungaphantsi okanye kulingane ne-10% yomyalelo wangempela.Ukuba unengxaki ngokuthumela kwakho izinto ezingekhoyo, ukunqongophala kwemveliso, okanye izinto ezingalunganga, nceda uqhagamshelane neSebe lethu leNkonzo yabaThengi apha.

Umba wentlawulo:

Nceda uqhagamshelane neNkonzo yethu yabaThengi ngayo nayiphi na imiba yokuhlawula.Ukuba ubona naziphi na iintlawulo ezingagunyaziswanga ezivela kwi-zgKaierda.com kwidebhithi okanye kwikhadi lakho letyala, nceda uqhagamshelane neNkampani yekhadi lakho letyala okanye ibhanki ukuze uphikise naziphi na iintlawulo ezingagunyaziswanga.Ukuba i-akhawunti yakho ye-Kaierda isetyenziswe ngaphandle kogunyaziso lwakho, nceda usete kwakhona igama lokugqitha le-akhawunti yakho apha kwaye ucime naluphi na ulwazi lwentlawulo olugciniweyo.Ukuba ungathanda ukuvala i-akhawunti yakho ye-Kaierda, nceda uqhagamshelane neNkonzo yabaThengi ngoncedo olungakumbi.

Abasebenzi bethu abazinikeleyo beNkonzo yabaThengi balapha ukuze bakuncede.Nceda usinike inombolo yeodolo yakho xa uqhagamshelana nathi.Nayiphi na imiba ephathelele kwi-odolo yakho, kubandakanywa imveliso eyonakeleyo okanye engekhoyo, kufuneka ixelwe kwiNkonzo yabaThengi beKaierda phakathi kweentsuku ezingama-30 zomhla wokuhanjiswa kwemveliso yakho.

Ngaba ndingayitshintsha okanye ndiyirhoxise iodolo yam?

Ukuba ufuna ukwenza utshintsho okanye ukhansele inxalenye okanye yonke iodolo yakho, nceda uqhagamshelane neNkonzo yethu yabaThengi ngokukhawuleza.Siza kwenza zonke iinzame zokufezekisa isicelo sakho.Nceda uqaphele ukuba kungasoloko kusenzeka ukutshintsha okanye ukurhoxiswa kweodolo, njengoko zonke izinto zisenziwa ziodolwe.Ukuba iodolo sele ilungisiwe okanye isendleleni, iiodolo zisenokungatshintshwa okanye zirhoxiswe.

Uya kwaziswa zingaphelanga iintsuku ezimbini (2) zokusebenza malunga nemeko yotshintsho okanye isicelo sakho sokurhoxisa.

Ngaba uyazithatha iimbuyekezo?

Ngenxa yobume besiko lemveliso yethu, asinikezeli nayiphi na imbuyekezo okanye ikhredithi kwimveliso ngaphandle kokuba imiselwe ukuba inesiphene okanye yonakele.Ukuba ufumene imveliso enesiphene okanye eyonakeleyo, nceda uqhagamshelane nesebe lethu leNkonzo yabaThengi ngokukhawuleza.Sizama umgangatho, ngoko ke sicela ukuba ubuyisele iimveliso ezonakalisiweyo okanye ezineziphene ukuze zihlolwe kwiziko lethu.Kwimeko apho iodolo ibuyiselwe ngenxa yempazamo yethu, iindleko zokuthumela ngenqanawe kwi-odolo yokuqala ziya kubuyiselwa.Ukuba imveliso yakho imiselwe ukuba inesiphene okanye yonakele, iya kuphinda iprintwe kwaye ithunyelwe ngaphandle kwentlawulo eyongezelelweyo kulandela amaxesha ethu asemgangathweni.

Zonke iimbuyekezo kufuneka zikhatshwe kunye nenombolo yogunyaziso lwembuyekezo enokufunyanwa emva kokufaka ingxelo kwisebe lethu leNkonzo yabaThengi.Asikwazi ukubuyisela imali kwiintlawulo zokuthumela ngenqanawe.Nceda uvumele iiveki ezi-1-2 emva kokuba sifumene imbuyekezo yakho ukuze ubuyiselwe imali yakho.Asikhuphi umbuyekezo okanye iikhredithi kwiingxaki ezichazwe ngaphezu kweentsuku ezingama-30 emva kokunikezelwa, okanye kwimveliso eyonakeleyo echazwe ngaphezu kweentsuku ezili-10 emva kokunikezelwa.

Kwenzeka ntoni ukuba unotshintsho kwipolisi?

U-Kaierda unelungelo lokwenza utshintsho kwipolisi yethu ngokukwazisa okuncinci okanye akukho nto kuwe nangaliphi na ixesha.Xa sinotshintsho olukhulu kumgaqo-nkqubo, siya kwenza konke okusemandleni ethu ukukwazisa ngalo naluphi na utshintsho oluzayo onokululindela ngencwadana yethu.Nceda uqinisekise ukuba ubhalisele incwadana yethu yeendaba, njengoko singenako ukukongeza kuzo naziphi na ii-imeyile zezaziso ezininzi ngenye indlela.

UFUNA UKUSEBENZA NATHI?